Al-Amana Official Warranty Guarantee
At Al-Amana Computer & Tech, we believe that trust and transparency are our greatest assets. We provide a transparent, comprehensive warranty and return policy to guarantee a completely secure purchasing experience.
1. Right to Inspect & Test Before Payment
Upon delivery, you have the full right to unbox, power on, and inspect the machine thoroughly prior to paying the courier.
2. 14-Day Full Testing & Replacement Period
We grant a full 14-day evaluation period from delivery date to test your workflows, with immediate device replacement if any hardware defect arises.
3. Comprehensive Certified Hardware Warranty
Warranty covers all core components (Motherboard, CPU, Dedicated GPU, Display, RAM, and NVMe SSD) with free servicing and genuine parts.
4. Lifetime Engineering & Technical Support
Our engineering team remains at your service for ongoing technical consultation, driver setup, and future hardware upgrades.
❓ Frequently Asked Questions (FAQ):
The courier waits while you unbox the laptop, inspect the exterior, power it on to Windows, and verify all CPU/RAM/GPU specifications before completing payment.
Contact our technical support hotline directly, and the device will be immediately replaced or serviced at zero additional cost to you.
Yes! Al-Amana customers receive perpetual VIP discounts on genuine replacement parts (screens, batteries, NVMe SSDs) and discounted maintenance for life.
⚠️ Warranty Exclusions (Physical Damage & External Misuse):
- Physical breakage or structural impact damage caused by drops.
- Liquid spills, chemical contact, or severe electrical power surges.
- Tampering, unauthorized service shop disassembly, or broken warranty seals.